Community & Messaging Guidelines

Freshd works when customers and providers can trust each other. These rules apply to chat, reviews, profiles and photos, for everyone on Freshd.

Keep payments on Freshd

• All payments for services found on Freshd go through Freshd.
• Don't ask for or offer payment by Venmo, Cash App, Zelle, PayPal, cash or any other way outside the app. Messages that do are blocked.
• Paying outside Freshd removes your protection: no condition reports, damage claims, refunds or dispute help apply to that work.
• Freshd will never ask you to pay outside the app. If someone does, report it.

Contact details

Sharing a phone number, email or link is allowed when it helps the job, like a gate code or parking spot, and both sides see a reminder to keep communication on Freshd. Using chat to collect contact details for business outside Freshd is not allowed.

Be respectful

• No harassment, threats, hate speech, or sexual content.
• No spam, scams, or impersonating someone else.
• No discrimination against customers or providers based on race, religion, sex, disability, national origin, or any other protected trait.

Honest listings and reviews

• Providers: describe services, prices and qualifications accurately, and only list services you're licensed and insured to perform where required.
• Reviews must reflect a real booking. No paid, fake or traded reviews, and no pressuring anyone to change a review.
• Condition-report photos must be real, current photos of the vehicle being serviced.

Report and block

• Use Report in any chat to flag a message or conversation. Our team reviews every report.
• Use Block to stop messages in both directions. Active bookings between you will be reviewed by Freshd.
• In an emergency, contact local authorities first.

What happens when rules are broken

Depending on how serious it is, we may remove content, warn you, limit features, cancel bookings, or suspend or close your account. Providers may also lose their listing. You can appeal by emailing support@freshd.app.